At YouMedvn Shop, we understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy ensures a straightforward and convenient process for our customers. Below are the details:

1. Eligibility for Cancellation

• Orders can be canceled before they are processed or shipped.
• Once an order has been shipped, cancellation is no longer possible, but you can initiate a return after receiving the product.

2. How to Cancel an Order

• To cancel an order, contact our customer service team via email or phone with your order details.
• Cancellation requests must be made as soon as possible to ensure the order is not processed or shipped.

3. Refund for Canceled Orders

• If the order is successfully canceled before shipping, a full refund will be issued.
• Refunds will be processed within 7–10 business days and credited to the original payment method.

4. Non-Cancelable Orders

• Orders that have already been processed or shipped cannot be canceled.
• Customized or personalized products are non-cancelable once production has started.

5. Additional Information

• If a cancellation request is made after payment but before the order is processed, no cancellation fees will be applied.
• For further assistance, feel free to contact our customer service team.

We aim to make the cancellation process simple and transparent, ensuring your shopping experience at YouMedvn Shop is worry-free.