At YouMedvn Shop, we strive to provide a hassle-free shopping experience. Our return policy ensures that customers can shop confidently. Below are the details of our return policy:

1. Eligibility for Returns

• Products can be returned if they are defective, damaged during shipping, or significantly different from the description provided.
• Return requests must be initiated within 7 days from the date of delivery.
• Items must be unused, in their original condition, and include all accessories and packaging.

2. Non-Returnable Items

The following items are not eligible for returns:

• Products explicitly marked as non-returnable during purchase.
• Items that have been used, altered, or damaged after delivery.
• Requests submitted after the 7-day return window.

3. Return Process

To initiate a return:

• Contact our customer service team via email or phone with your order details and reason for the return.
• Once your request is approved, you will receive detailed instructions on how to return the product.
• Ensure the product is securely packaged to avoid any damage during transit.

4. Return Shipping Costs

• For returns due to product defects or shipping errors, YouMedvn Shop will cover the return shipping costs.
• For other reasons (e.g., customer preference), the customer will be responsible for return shipping fees.

5. Refund for Returns

• Refunds for eligible returns will be processed after the returned product is received and inspected.
• Refunds will be issued to the original payment method used during purchase within 7–10 business days.

6. Exchanges

• If you wish to exchange a product, follow the return process and specify the replacement item. Exchanges are subject to product availability.